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Online doctor consultation, or Telemedicine, is a form of healthcare service designed for patients who are unable to travel to a clinic or hospital, prefer convenience, want to save time, reduce contact with others, or minimize travel costs.
It allows you to consult a doctor about your health concerns through a simple and straightforward process.
What are the steps for using online medical services? How much does it cost? And where can you consult a doctor online? Let’s take a look.
Key Things to Know About Online Doctor Consultations
- What Is Online Doctor Consultation?
- Benefits of Seeing a Doctor Online
- How Your Privacy Is Protected During Online Consultations
- Steps and How to Book an Online Appointment
- Service Fees and Payment Options
- Types of Health Issues Suitable for Online Consultations
- Tips for Using Online Doctor Services
What Is Telemedicine?
Online doctor consultation, or Telemedicine, is the use of communication technology to provide medical evaluation and treatment remotely. Patients can consult a doctor and receive prescriptions through a computer, smartphone, or tablet via voice calls, photos, and video. No matter where you are, you can receive medical care — just like having a doctor right beside you.
At InTouch Medicare, our online consultation service includes Chat consultations (you can send information and photos), Video call consultations and Phone call consultations
Online consultations are suitable for non-emergency conditions, such as fever, stomach pain, headache, skin rashes, or itching. They are also helpful for patients with chronic diseases who need medical advice or follow-up care, such as diabetes, hypertension, or other long-term conditions.
Patients who need procedures like wart removal, skin tag removal, or keloid injections can also consult online first for an initial assessment before coming in for in-clinic treatment.
Check here : Health Conditions You Can Consult Online
Benefits of Online Doctor Consultation with IntouchMedicare
1. Save time and costs: No need to travel or wait in long queues at the clinic—especially convenient for patients who live far from medical facilities.
2. Convenient and easily accessible: You can consult a doctor from anywhere with an internet connection—whether at home or at work—and receive quick medical advice and diagnosis.
3. Flexible scheduling: Book appointments at a time that best suits your availability.
4. Enhanced privacy and confidentiality: Consult from a private space without worrying about others. Your information is strictly confidential and never shared with external parties.
6. Safety during outbreaks or high-risk situations: Reduce exposure and avoid crowded places, especially useful during disease outbreaks or for patients with chronic conditions such as diabetes, hypertension, or other long-term illnesses who need regular follow-ups.
7. Less embarrassment for gynecological concerns: For certain gynecological evaluations, you can send photos instead of an in-person examination, helping reduce discomfort or embarrassment.
8. Burmese interpreters and Burmese medication labels available: Making consultations more convenient for Burmese-speaking patients.
9. Safer than self-medication: You can ask questions directly and receive proper medical advice from a doctor, ensuring safer and more effective care than buying medicine on your own.
How Your Privacy Is Protected During Online Consultations
You can feel confident when using our online doctor consultation service, as IntouchMedicare is committed to maintaining strict patient confidentiality. All information shared through our online platforms—including personal details and medical records—is fully protected.
We use secure identity verification processes, and all data is stored in highly protected systems to ensure the safety and privacy of every patient.
Steps and How to Book an Online Consultation
For those interested in online doctor consultations with IntouchMedicare Clinic, the process is simple, fast, and helps save travel costs. Follow these steps:
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Provide your symptoms and basic health information.
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Pay the consultation fee.
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Submit your ID card or a copy, along with personal information, phone number, and current address.
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Consult with the doctor via video call.
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Doctor provides diagnosis and prescribes medication.
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Pay for any additional services or medications, if applicable.
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Medication is delivered according to the doctor’s prescription.
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Follow up on your condition as needed.
Service Fees and Payment
- A consultation via phone or video call costs 600 THB per session.
Note: Once payment is completed, you can start your consultation immediately. Additional charges apply if medication is prescribed and delivered to your home.
Chat with us click!Types of Health Issues Suitable for Online Consultations
General Conditions
General illnesses and conditions that require ongoing care can be initially assessed via online video consultation. These include:
1. Osteoarthritis / Primary osteoarthritis / Joint pain
2. Viral conjunctivitis / Non-specified viral eye redness
3. Inflamed tissues
4. Dizziness / Lightheadedness
5. Headache
6. Food poisoning from various bacteria
7. Diarrhea, stomach pain, constipation
8. Gastritis and intestinal inflammation from infections
9. Fever / Unexplained fever
10. Balance disorders of the ear
11. Stye and chronic eyelid bumps
12. Conjunctivitis
13. Viral infections not otherwise specified
14. Muscle strain / Muscle pain / Office syndrome / Muscle aches
15. Monoarticular arthritis (unspecified)
16. Acute rhinitis and pharyngitis (common cold)
17. Mild acute vertigo
18. Upper abdominal pain / Lower back pain / Pelvic pain
19. Multiple simultaneous acute upper respiratory infections
20. Urticaria / Hives (unspecified)
21. Skin wounds
22. Eye abnormalities
23. Ear abnormalities
24. Rashes, itching, blistering skin (often viral, usually around mouth or nose)
25. Acute conjunctivitis (unspecified)
26. Acute sore throat
27. Acute tonsillitis
28. Acute pharyngitis (unspecified)
29. Acute upper respiratory infections
30. Gastritis (unspecified)
31. Other abdominal pain (unspecified)
32. Polyarthritis (unspecified)
33. Acute tonsillitis (unspecified)
34. Allergic rhinitis (unspecified) / Muscle pain
35. Allergic or environmental rhinitis
36. Other types of arthritis
37. Acute sinusitis / Acute sinusitis (unspecified)
38. Mild COVID-19 (Green category)
39. Sexually transmitted infections / Abnormal menstruation / Abnormal vaginal discharge / Dysuria / Unsafe sex (initial consultation only; in-person check required)
40. Cough, sore throat
41. Painful or difficult urination
42. PrEP and PEP medication consultations
43. Scalp fungal infections
Chronic Conditions Requiring Ongoing Care
- Diabetes
- Hypertension
- High cholesterol
- Other conditions arising from chronic diseases (e.g., ischemic disease, peripheral artery occlusion)
- Asthma (ongoing management)
Note: Life-threatening or urgent conditions such as stroke, heart attack, chest pain, sudden weakness in limbs, facial drooping, or peripheral artery occlusion should not be treated online. These require immediate in-person care.
Tips for Using Online Doctor Consultations
1. Initial assessment only: You can consult online for basic symptoms, but this serves primarily as guidance on which specialist department you may need to visit in person.
2. Prescription limitations: Medication may only be prescribed for certain conditions, such as common cold or food poisoning. Each case is considered individually, based on the patient’s symptoms and medical history.
3. Painful conditions may not be suitable: Conditions that require physical examination cannot be fully diagnosed online. Medications can only be given to relieve symptoms.
4. Other conditions: For symptoms not listed above, the doctor will evaluate based on medical history, current symptoms, and any available documents to determine if online consultation via video is appropriate.
Chat with us click!Online Doctor Consultation (Telemedicine) – Quality Care Anywhere with IntouchMedicare Clinic
With IntouchMedicare Clinic, you can access healthcare services anytime, anywhere. For those interested, you can contact us via the address on our website or search “clinics near me” on Google.
Our team of experienced doctors and professional staff, supported by modern equipment and technology, ensures accurate diagnosis and treatment. We also provide a convenient and fast medication prescription and delivery service
, giving you confidence in your online healthcare experience.
For more info and make appointment
Intouchmedicareclinic
Medical Clinic
Latest edit : 11/11/2025
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